Have you noticed your Snapchat score seems stuck even though you’ve been actively sending and receiving snaps?
A stalled score can be confusing and frustrating. But don’t worry – in most cases, there are troubleshooting steps you can take to get your score increasing again.
There are a few common reasons why your Snapchat score may stop updating properly:
Connection Issues
If you have a weak or unstable internet connection, this can interfere with your Snapchat score updating accurately after you send or receive snaps. Without a strong connection, the activity may not sync up between your device and Snapchat’s servers.
Snapchat Server Problems
Sometimes Snapchat’s servers undergo maintenance or experience downtime issues. When their systems are having problems, this can temporarily prevent your Snapchat score from updating, even if you are actively using the app.
Delayed Updates
Occasionally, Snapchat score updates don’t happen instantly. There can be a lag before your score reflects your sent and received snaps. It may take up to 24 hours for very recent activity to show in your score number.
Software Glitches
Like any app, Snapchat can have sporadic software glitches that affect certain functions like score. Small bugs that occur on Snapchat’s end or issues with your device could stall score updates.
If your Snap score seems stuck, don’t panic. In most cases, you can troubleshoot the issue and get your score working properly again.
Fixes For Snap Score Not Increasing Despite Being Active
Here are step-by-step tips for fixing a Snapchat score that isn’t increasing:
1. Check Your Internet Connection
The first troubleshooting step is to check that you have a stable internet connection on the device where you use Snapchat. Without consistent access to Snapchat’s servers, your activity can’t update your score.
To check your connection:
- Open the Settings app on your device.
- Select the Wifi or Mobile Data menu.
- Check if you have strong signal bars and are connected to a network.
- Run a speed test to verify fast upload/download speeds.
- If your connection seems weak, try moving closer to your router or toggling Airplane mode on/off.
A strong, steady internet connection is essential for accurate Snapchat score updates.
2. Check for Snapchat Server Issues
Sometimes server problems on Snapchat’s end can temporarily inhibit certain functionality – like scores updating.
When your Snap score isn’t increasing despite you being active, one potential culprit could be server issues on Snapchat’s end.
These issues can temporarily disrupt various app functionalities, including score updates. Here’s how to check for server issues and what to do if they’re present:
- Visit Down Detector and search for “Snapchat.”
- The website will display a real-time graph of reported outages and problems over the past 24 hours.
- If there’s a spike in reports around the time you’re experiencing issues, it indicates a potential server outage.
Check social media for posts about problems from other users.
If Snapchat seems to be undergoing maintenance or having global technical issues, just wait for services to come back up. Then your score can resume updating properly.
3. Send Snaps to Friends and Have Them Reply
One way to potentially “unstick” your score is to actively send out new snaps to multiple friends and have them send some snaps back to you. The back-and-forth activity might help trigger your score number to start counting again.
To spur score updates:
- Send out a few test snaps to 3-5 friends
- Ask them to open the snaps and directly snap you back right away
- Check if your Snapchat score goes up after the exchanges
- Continue snapping friends until your score begins increasing
Engaging directly with friends to swap snaps can sometimes jar your score to start counting properly after being inactive.
4. Restart Your Device
Small software glitches that affect your Snapchat score can sometimes be cleared up by fully restarting your device. This refreshes critical system resources and closes all running apps.
To restart your iPhone, iPad, or Android device:
- For iPhones and iPads, hold down the Power button > Slide to turn off
- For Android devices, hold down the Power button > Tap Restart (varies by model).
- Let your phone or tablet fully power down, for about 30 seconds.
- Turn your device back on
- Once restarted, launch Snapchat
- Send a few test snaps to see if your score increases
Restarting boots up all device hardware and software fresh, eliminating minor bugs.
5. Force Quit and Reopen the Snapchat App
Instead of fully restarting your device, you can try force quitting just the Snapchat app itself. This closes the app processes so they can restart cleanly.
To force quit Snapchat:
- On Android – Open Settings > Apps > Snapchat > Force Stop
- On iPhones/iPads – From the Home Screen, double tap the Home button. Swipe up on the Snapchat preview to close
After force closing Snapchat this way, reopen it from your device’s Apps/Home Screen. Send some test snaps to check if your score resumes updating accurately.
6. Update Snapchat to the Latest Version
Snapchat releases periodic bug fix and performance updates that could resolve problems with your score getting stuck. Updating ensures you have the latest code optimizations.
- On iPhones/iPads – Open the App Store > Tap your Profile icon > Check Snapchat for any Update buttons
- On Android – Open the Play Store > Menu > My Apps & Games > Check Snapchat for Update availability.
Download the most recent Snapchat version available. The app update may include fixes for any score freezing issues.
7. Clear the Snapchat App Cache
Over time, corrupted cached Snapchat data on your device could cause problems with your score updating correctly. Clearing this temporary app data gives the app a fresh start.
Clearing cache does NOT delete saved snaps or conversations. Your account details are safe.
To clear the Snapchat cache:
- On iPhones/iPads – Go to Settings > General > iPhone/iPad Storage > Snapchat > Offload App
- On Android – Go to Settings > Apps > Snapchat > Storage > Clear Cache
After emptying cached Snapchat data, reopen the app and check if your score works properly now.
8. Uninstall and Reinstall Snapchat
If simpler troubleshooting steps don’t get your Snapchat score back on track, completely uninstalling and reinstalling the app could resolve lingering issues. This gives you a completely clean slate.
Before reinstalling, be sure your Snapchat Memories and data are backed up to your Snapchat cloud storage.
To uninstall/reinstall Snapchat:
- Delete Snapchat app from your device’s Home Screen
- iPhone/iPad – Touch/hold the Snapchat icon until options appear > Remove App
- Android – Touch/hold Snapchat icon > Uninstall
- Reopen your device’s app store
- For iPhone/iPad, open the App Store
- For Android devices, open the Google Play Store
- Search for the Snapchat app and reinstall it
- Sign in to your Snapchat account
- Send some test snaps and check if your score is now increasing
The nuclear option of reinstalling Snapchat often resolves persistent score issues.
9. Log Out and Log Back Into Snapchat
If reinstalling Snapchat seems too extreme, simply logging out and back into your Snapchat account can refresh your user connection and services.
To sign out and into Snapchat again:
- Open the Profile screen in Snapchat and tap the Settings (gear) icon
- Scroll down and select Log Out.
- Close Snapchat completely after signing out.
- Reopen Snapchat – you will be taken to the login screen.
- Enter your username and password to log in again.
- Send some test snaps to see if your score works now.
Logging out and back in essentially resets your account info and data on Snapchat’s servers. This can reboot stuck score issues.
10. Give Snapchat 24 Hours to Update Your Score
As frustrating as waiting can be, it might simply take some time for your Snapchat score to reflect your recent activity. Some actions can have a delayed effect on your score number, up to 24 hours in some cases.
If you’ve tried all other troubleshooting tips here with no luck, it may just be a matter of being patient for your score to count sent and received snaps from up to 1 day ago. Keep using Snapchat normally, and check if your number updates after 24 hours.
Very occasionally, scores just need time to “catch up” before bumping up.
Got it, here are those two additional troubleshooting tips added in:
11. Check if Your Account is Shadowbanned
In some cases, Snapchat may “shadowban” accounts that violate their Terms of Service. A shadowban restricts functionality without informing the user.
Signs your account is shadowbanned if your score won’t increase:
- Friends don’t receive your sent snaps
- You can’t view public stories or discover content
- Your content doesn’t appear in public feeds
First, review Snapchat’s community guidelines to see if any of your activity went against their rules. Avoid posting illegal, dangerous, or abusive content.
If you think you’ve been shadowbanned, try these steps:
- Log out and create a new Snapchat account
- Send test snaps to friends from the new account
- If your score updates properly on the alt account, your main is likely shadowbanned
If you wish to lift the shadowban on your main Snapchat account, you’ll need to contact their Support Team. Explain the situation and ask them to review your account status. But keep in mind violations could lead to permanent bans.
12. Contact Snapchat Support
If no user troubleshooting tips have helped your stuck score issue, reach out directly to the Snapchat Support Team:
Here’s how to contact Snapchat support in the app:
- Open the Snapchat app and tap the profile icon (your Bitmoji or avatar) in the top left corner.
- Tap the gear icon (settings) in the top right corner.
- Scroll down to the support tab and select “I Need Help” from the options that appear.
- You’ll be presented with a search bar where you can type your issue or browse through suggested topics.
- If you can’t find your specific issue, tap “Contact Us” at the bottom.
- This will open a form where you can provide details about your problem. Be sure to include as much information as possible, such as screenshots if relevant, and your username.
- Once you’re finished, tap “Submit” to send your request to Snapchat support.
The Snapchat support team has advanced internal tools to investigate stuck scores account by account. They may spot and correct issues regular users can’t access.
I’ve added details on checking for shadowbans and contacting Snapchat’s customer support team. Let me know if you need any other additions to the troubleshooting steps!
