Seeing the “Oops we couldn’t find matching credentials” error message when trying to log into your Snapchat account can be frustrating.
This error typically appears when Snapchat cannot verify your login details, often because the password was entered incorrectly or your account credentials have changed.
In this article, we’ll outline the common causes behind this Snapchat login error and provide troubleshooting steps to help you regain access to your account.
Whether you’ve simply forgotten your password or Snapchat cannot match your credentials for another reason, following these tips should resolve the “Oops we couldn’t find matching credentials” problem so you can start Snapping again.
Why Do I See Couldn’t Find Matching Credentials on Snapchat?
As a Snapchat user, if you are asking questions like, “Why do I see couldn’t find matching credentials Snapchat?” or “Why am I not able to login to Snapchat correctly?”, then it is very important to note that most of these Snapchat login issues are self-inflicted apparently self-inflicted.
We are going to take you through the actual reasons why you are facing this issue. Both the ones that are caused by yourself and the one that comes from Snapchat.
Below are listed reasons for the issue you are facing :
- Poor Internet connection
- Snapchat server issues.
- Bugs and app glitches
- VPN interference.
- Outdated device
- Outdated Snapchat app
- Locked account.
How to Fix “Oops! We Could not Find Matching Credentials” on Snapchat
1. Check your Internet Connection
This troubleshooting is one of the quickest ways to deal with such issues with the Snapchat app. As soon as you are not able to log in to your Snapchat app, you should know that it may be the cause of a low internet connection.
You have to check and make sure that you have enough internet connection to access Snapchat.
When you lack a strong internet connection, it gives you very little or no chance to access the app, hence giving you problems like Snapchat couldn’t find matching credentials.
To remedy this, you should not hesitate to check the strength of your internet connection and this can easily be done by using fast.com to check how fast or slow your internet connection is.
When you are done checking the strength of your internet connection and you realize you have a speed of your network ranging below 10Mbps, then you should find your internet connection very worrying.
Therefore it is advised that you get a better data location then you can try again to see if you still have your Snapchat credentials wrong.
2. Turn On and Off Your Airplane Mode
After using the first troubleshooting option by checking the strength of your internet connection and you realize it is low but you have a good data allocation, then you can also better the internet connection by turning on and off the Airplane mode.
Turning on and off the Airplane mode is one of the best ways to check the internet connection and network problems with your mobile phone.
A lot of users of the internet who complained of network issues have tried this method and have brought very positive responses. Be sure to have your slow network checked if you try this step of troubleshooting With this, the network will go off automatically and it will come back probably stronger than before.
Try this by following the steps given below:
- Launch the Settings app on your phone. Scroll through and find Connections.
2. After selecting Connections, tap on Flight mode and turn it off if it was mistakenly turned on. If it is off already, turn it on, wait for about a minute, and turn it on again,
3. Try to log in to your Snapchat account again.
3. Restart Your Device
One other simple way to deal with your Snapchat credentials not working is by restarting your device. Your Snapchat may not work as usual if background processes on your phone are slowing down the speed of the phone to make the app work effectively.
Therefore it is very necessary to deal with this issue by restarting your device. For Android, iOS users, and Windows users, the process to undertake this method has been listed below:
Android users:
- Press and hold your phone’s power button for a few seconds.
- When you see the power menu tap on restart or tap on Power off
- If you chose Power off, wait a while and turn on the phone again.
- When the phone turns on again, launch the Snapchat app.
- Try to log in to your Snapchat account.
iOS users:
- Press and hold your iPhone’s side button or volume button.
- When the power-off slider comes up, drag it to turn the phone off.
- Wait for a few seconds and turn it back on.
- Now launch the Snapchat app and try to log to your Snapchat account
4. Relaunch the Snapchat App
One of the quick and simple ways to deal with such issues concerning Snapchat that couldn’t find matching credentials is by quitting the app abruptly and relaunching it. To do this, you must leave the Snapchat app and clear all running apps in the background.
If you are using the browser to access the Snapchat app, then you should clear the Snapchat web tab and open it on a new tab.
After quitting the Snapchat app, relaunch the app and check if you still see Couldn’t find matching credentials.
5. Launch Snapchat with the Snapchat Web
After relaunching the Snapchat app to resolve the issue and you still see the Snapchat couldn’t find matching credentials message, then it may also be a problem with the Snapchat application on your android or iOS device so you should consider launching Instagram with the use of the Snapchat web on your browser.
By doing this, use the processes recommended as follows:
- Launch the browser on your phone or personal computer.
- Use the address bar to get to http://www.snapchat.com and launch it.
3. After launching Snapchat via the Snapchat web, open Snapchat on your phone
4. log in to your Snapchat account using the Snapchat web.
6. Now check if you still wonder why your Snapchat account is not logging you in.
6. Check your Snapchat Account Status
Snapchat does not allow users to watch reels if their account has breached Snapchat community guidelines. Snapchat has community guidelines that you should try as much as possible to avoid as a user just so you don’t breach the set guidelines.
If you have breached some of the Snapchat community guidelines, then you are going to be suspended from using the app or permanent removal from your Snapchat account. For that matter, you should check and know if your Snapchat account has currently been banned or not.
This is how to check whether your Snapchat account has been suspended or removed. If your account has been disabled by Snapchat, you will see a message informing you that your account has been disabled when you try to log in to the app. If the account has not been disabled but suspended too, you will be notified.
7. Check if the Snapchat Sever is Down
Sometimes the error message Snapchat couldn’t load credentials on iPhone or Android may not be your fault. This is because there are sometimes general glitches that happen in the systems of Snapchat, causing all users to get stuck accessing the app.
This may happen when you are trying to log in to the Snapchat app, sending snaps, Snapchat stories, or loading Snapchat stories. It happens occasionally, but if you are unfortunate and it happens, you may not be too sure if it’s actually just you or a general problem.
For that matter, you should not hesitate to check using Down Detector to check if the system is actually down or not. Search for “Snapchat” and check if they serve you with Snapchat outage reports in your area.
Aside from this, you can also check Twitter or Facebook to find out if there has been an official communique from Snapchat about their app malfunctions.
8. Avoid Using VPN For Snapchat
A lot of Snapchat users use the Virtual Private Network (VPN) to change their locations while using the Snapchat app. Some users do this because of network problems they encounter wherever they are, while others also do this to show different locations while using some Snapchat features.
It is important to note that Snapchat does not permit the changing of locations, especially with the use of Virtual Private Networks (VPN). Because of that, when you attempt to use the VPN on your Snapchat app, it shows an error that stops you from having access to the account.
This is a definite factor that cause Snapchat couldn’t find matching credentials error. For that matter, we highly recommend that as a Snapchat user, you should not use VPN to change locations for any reason whilst using the Snapchat app.
We recommend that if you are using any Virtual Private Network to access Snapchat at the moment, you stop and try to log in to your account again to see if you will still see the couldn’t find matching credentials error.
9. Login with the Correct Username and Password
As we have stated earlier, Snapchat couldn’t find matching credentials usually come about when the user is trying to log in to his or her Snapchat account but with a wrong username or password or both. Therefore, we advise that you check the username and password you are inserting very well.
Check very well to be sure that all the characters you are inserting for either the username section or the password section are correct. If you realize that it is very correct and it is still not logging you in, you can try the other options or better still request a new password.
With this one, you will choose the “forgot password” option so that Snapchat will give you the chance to have a new password. After you have successfully changed your Snapchat password, you can then log in again to see if you will still face the issue.
To change your Snapchat password, kindly follow the processes given:
- Launch the Snapchat app on your Android or iOS.
- Insert the Snapchat username and password you remember.
- If you see the “Couldn’t find matching credentials” error, tap on “Forget Password”.
- Now choose the option from where you want to change your password and choose to do that via your Email.
- Enter the correct email of the account you are having the issue with and tap on the Submit option.
- Wait to receive a verification email to reset your Snapchat password.
- After receiving the verification mail, tap on the link and insert and confirm your new password.
- Tap on the Save option to save the new password.
- Now insert your username and the new password to log in to the account.
- Check if you still see the “Couldn’t find matching credentials” error.
10. Clear Snapchat App Cache and Data
In some cases, the message that your Snapchat account couldn’t find matching credentials may come as a result of a glitch on your phone or with the app. Most of these glitches come as a result of app caches of the Snapchat app which is causing your Snapchat to malfunction.
Therefore, it is advised that you clear your Snapchat app cache and data to verify if it is truly the fault of the app cache or not. It is very possible you may not be informed that you are inserting the wrong credentials after trying this.
- Close the Snapchat app on your phone
- Long press the app till a sub-window shows and tap on the app info
3. After tapping on the “App info”, Scroll down to look for storage and tap on it.
4. Go down to tap on the Clear Cache to clear the Snapchat app cache
5. Go back to relaunch the app to check whether the issue has been resolved.
Clear Snapchat cache as an iOS user using the following steps:
- Unlock your phone and launch the Settings app
- Tap on General and select iPhone Storage
- Look for Snapchat in the list of apps and tap on it
- You’ll see all the details of the Snapchat storage so you choose Documents & Data
- Tap on the offloaded app to clear the Snapchat app cache.
11. Login to Snapchat on a Different Device
Most of the time we find out that the device or browser we use to access the internet may be problematic, hence leading to problems that Snapchat could not find matching credentials.
Due to that, it is advised that you log out of the Snapchat account on your phone if possible, and log in to another device or another browser. When using a browser to access the social media platform, it is advised that you use browsers such as Google Chrome, Firefox, Opera, Microsoft Edge or Safari browser.
We are assured that it is quite possible that your Snapchat account may work now perfectly on another device or browser as a result of the different situations your device may find itself in.
To login to your Snapchat account on another device, use the steps below:
- Launch the Snapchat app on the other device.
- Insert your email or username
- Insert the password of your Snapchat account.
- Tap on login to get access to your account.
- Now check if you can still see the Couldn’t find matching credentials error.
12. Check if Your Snapchat Account is Locked
Another very important factor you should have in mind when the problem continues to persist is to check if your Snapchat account is locked. If someone has tried to log in to your Snapchat account with the wrong credentials or even yourself, then your account will be locked temporarily.
If Snapchat has locked your account, then we are sorry, but you cannot be able to login to your Snapchat account with your username temporarily. Here is a complete guide on how to unlock a permanently locked Snapchat account.
Your profile has been locked temporarily but you can follow the steps below to recover your Snapchat account after it has been locked by Snapchat.
- Launch the Snapchat app on your android or iOS.
- Insert the Snapchat username and password you remember.
- If you see the “Couldn’t find matching credentials” error, tap on “Forget Password”.
- Now choose the option from where you want to change your password and choose to do that via your Email.
- Enter the correct email of the account you are having the issue with and tap on the Submit option.
- Wait to receive a verification email to reset your Snapchat password.
- After receiving the verification mail, tap on the link and insert and confirm your new password.
- Tap on the Save option to save the new password.
- Now insert your username and the new password to log in to the account.
- Check if you still see the “Couldn’t find matching credentials” error.
13. Clear Browsing History or Data on Browser
After you have tried to clear the cache on the Snapchat web and it is still to no avail, then you should try clearing browsing data or browser history. To do this, go by the steps given below:
- Launch the browser (Google Chrome or Microsoft edge)
- Tap on the three horizontal dots located at the top corner
- Go to settings.
- Click on Privacy & Security and select clear browsing data.
- Tick the box next to browsing history.
- Click on clear data.
Using the Safari OS to do this, follow the steps below:
- Select Safari on the menu bar.
- Select the option, “ Clear History”
- This will wipe off all browsing history from the Safari OS.
13. Update the Snapchat App or Reinstall the Snapchat App
If you are still facing issues with Snapchat’s “Oops! we couldn’t find matching credentials” error even after clearing the Snapchat app cache and data or clearing browser cookies and browser history, then you should update the Snapchat app.
This is because you might be using an outdated version of the Snapchat app which has started causing unnecessary errors because it must be updated. For that matter, you should not hesitate to update the Snapchat app. Below are the steps you can use to update your Snapchat app.
- Close all apps running in the background including the Snapchat app.
- Go to the Google Play store or App store on your device
- Search for Snapchat in the search bar
- Tap on Update to update the app.
- Check to see if the app has been updated successfully and relaunch the app
- After launching the app, check if you still face the issue with your Snapchat credentials not working.
After updating the app and you still encounter the issue, then you should uninstall the app and reinstall it. This can be done using the steps below:
- Close the Snapchat app on your phone
- Long press the app till a sub-window shows and tap on uninstall
- After successfully uninstalling the app, go to Playstore (for android users) or App store (for iOS users)
- Search for the Snapchat app in the search bar.
- Tap on the install section to download the latest version of Snapchat on either Playstore or App store.
- Launch the app, and check if you still have an issue with your Snapchat storage.
14. Contact Snapchat Support Centre
All of the above options on how to fix Snapchat couldn’t find matching credentials errors are very possible ways to curb the issue.
Therefore if you still find it very worrying to face the challenge of your Snapchat password problem even after going through all the processes highlighted above, then you should not hesitate to contact the Snapchat support center.
They aid you to solve the issue in the best way, answering questions like, “Why does Snapchat say cannot find the user when I try to login? or “Why am I not able to logging?”
Visiting their site support.snapchat.com to seek help from them will be the best and the farthest you can go to curb the issue to know how to fix Snapchat oops we could not find matching credentials.
Conclusion
We are pretty sure you have now found a remedy to your problem with Snapchat login problems.
Therefore you should not hesitate to check out this article any day to find a better solution or options on how to troubleshoot issues relating to matching credentials on Snapchat and know the reasons that caused you to beat yourself over the issue.
This article gives you direct guidelines to fix the issue and know how to go about your issue with your Snapchat app with regard to your account in the comfort of your home.
Look for a detailed highlight on how to deal with Snapchat login and password problems on Android and iOS devices in the article anytime you encounter such an issue.
