Fix: Instagram Direct Messages (DMs) not Sending, Working, or Showing Up

If you’re facing issues with your Instagram DMs, such as messages not sending, not showing up, or not working as expected, don’t worry.

In this guide, we’ll explore the common reasons behind these problems and provide effective solutions to get your conversations flowing smoothly again.

Types of “Instagram DMs Not Sending” Errors

The user trying to send a message or a media (images, videos, and posts­) may receive a” Failed to send” error after not being able to send successfully. Others have an issue on their side where they are not able to receive messages as expected.

Sometimes it also occurs when you have received a message and you have tried to load and view but it is not loading. For this, you may receive a “try again” error or “Couldn’t create thread. We’re sorry, but something went wrong. Please try again”

This guide you will eventually find is for all devices you are using to access the app. It may be iPhone, Android, iPad, or even the web browser. You will definitely find this article very beneficial.

Reasons for the Instagram Messages (DMs) not Sending or Working

If you are facing the issue of Instagram messages not sending and for that matter, why are Instagram messages not sending? Or why are Instagram messages not loading? Beat yourself no more as we take you through the reasons for Instagram messages not sending.

1. Instagram system down
2. Instagram app cache and data
3. Blocked by the receiver
4. Suspension by Instagram
5. Sending a message to someone you do not follow
6. Message deleted by Sender
7. Problems on the side of the receiver.

How to Fix Instagram Messages Not Sending or Working

1. Check the Internet Connection

We suggest that the first way to deal with the issue of your Instagram direct messages not sending is to check your internet connection. It may be a result of a low internet connection which is making your Instagram direct messages not showing seen.

You have to check and make sure that you have enough internet connection to access the app. Lack of a strong internet connection gives you very little or no chance to access the app, hence giving you problems like “We couldn’t create thread. We are sorry but something went wrong”.

To rectify this, you should not hesitate to check the strength of your internet connection and this can easily be done by using fast.com to check how fast or slow your internet connection is.

Upon checking the strength of your internet connection and you realize you are having a speed of your network ranging below 3Mbps, then you should find your internet connection very problematic.

You, therefore, have to either connect to a stronger network or upload your network server with enough data allocation. After doing this, try resending the message to check if you still encounter the issue of Instagram direct messages not working.

2. Check the Instagram Server Status

Sometimes the reason why your Instagram direct messages won’t load is not self-inflicted but rather the Instagram server. This is because there are sometimes general glitches that happen in the systems of Instagram, causing all users to get stuck accessing the app.

This may happen when you are trying to log in to the app, upload a feed, send Instagram direct messages, load Instagram direct messages or upload Instagram stories. It happens once in a while but if you are unfortunate and it happens, you may not be too sure if it’s actually just you or a general problem.

You should not hesitate to check using Down Detector to check if the system is actually down or not. Search for “Instagram” on the software and check if they serve you with Instagram outage reports in your area.

Aside from this, you can also check Twitter or Facebook to find out if there has been an official communique from Instagram about their app malfunctions.

3. Try Using a VPN to Access Instagram

If you check and it is truly the fault of Instagram that your Instagram direct messages stopped working, then you should find a temporal VPN and use it. The conditions of the temporal malfunction of Instagram may not be the entire world but just your region

For this reason, you should find a VPN to use, which will allow you to change your device’s IP address and use a new one, as though you are accessing the Instagram app in a different country.

You can cross-check the least affected countries concerning the issue so that you use your VPN to connect to a different server. To have a VPN that preferably works with the Instagram app, try NordVPN to access the app and successfully send, load, and receive direct messages.

4. Log out of Instagram and Sign in Again

After trying all the above options and it is still not working for you, then you should log out of Instagram and log in again. This option will give you the chance to have a fresh Instagram direct message platform to be able to send and receive messages again.

Do this by using the steps given below:

1. Go to your Instagram profile.
2. Tap on the three horizontal lines at the top right of your profile
3. Search and tap on settings
4. Scroll down to tap log out of account
5. After you’ve been successfully logged out, insert the correct password and username to log in to Instagram.
6. Check out if you can now send, receive and load Instagram direct messages.

5. Clear Instagram App Cache and Data

After you log in to the Instagram app and your Instagram direct message is still not working, then we suggest that you should clear the app cache and data. The issue may be a result of hitches caused by the Instagram app bugs.

Clearing them will pave the way for the Instagram app to work correctly. To do this, use the steps given below:

1. Close the Instagram app on your phone
2. Long press the app and tap on the “App info.”
3. Scroll down to look for storage and tap on it

4. Scroll down to tap on the clear cache to clear the Instagram app cache.

5. Go back to relaunch the app to check whether the issue has been resolved.

If you are using the browser to access your Instagram account, then you should try to clear cookies on the browser rather. To do this, follow the steps given below:

1. Tap on the three horizontal dots located at the top corner.
2. Click on settings
3. Click on Privacy & Security and select Clear Browsing Data.
4. Tick the boxes next to Cookies and other site data as well as cached images and files
5. Click on clear data
6. All the cache and cookies will be cleared and you can access Instagram on the browser again.

6. Update or Reinstall the Instagram App to Fix the DM Issues

If you are still facing issues with the Instagram direct messages not receiving even after clearing the Instagram app cache and data or clearing browser cookies and browser history, then you should update the app.

This is because you might be using an outdated version of Instagram that does not permit you to use the app and for that matter, you should update it as soon as possible so that you can log in to the app without facing problems like, “Sorry, there was a problem with your request”.

Below are the steps you can use to update your Instagram app:

1. Close all apps running in the background including the Instagram app.
2. Go to the Google Play store or app store on your device
3. Search for Instagram in the search bar
4. Tap on Update to update the app.
5. Check to see if the app has been updated successfully and relaunch the app.
6. After launching the app, check if you still face the issue.

7. Login to Instagram on the Instagram Web

After going through all the processes and the issue of Instagram views not appearing, then it may also be the problem of the Instagram app so you should consider launching Instagram with the use of the Instagram web.

By doing this, use the processes recommended as follows:

• Launch the browser on your phone or personal computer.
• Use the address bar to get to the Instagram web and launch it.

• After launching Instagram using the Instagram web, log in to your account and check if you can now see your Instagram story or highlight views.

8. Check if You Follow the User

A user cannot receive a direct message from you when the user has not followed your account. For that matter, you should check if the user has followed you or not. Make sure you have followed the user’s account too and resend the message if have already sent the message.

You might have been blocked by the user, which prevents the user from receiving a message from you. You can do this by following the steps below.

1. Launch the Instagram app.
2. Go to the Instagram search bar.
3. Insert the username of the user.
4. Tap on the user’s account and go to the profile.
5. On the user’s profile, tap on “Follow”
6. Go to the Instagram Direct message section.
7. Search for the username of the user and tap on it.
8. Send the username a direct message if you will still face Instagram direct messages not sending.

9. Contact Instagram Support Centre

All of the above options on how to fix Instagram direct messages not sending are possible ways to curb the issue and therefore if you still find it very difficult to deal with the challenge of Instagram direct messages not sending, even after going through all the processes highlighted above, then you should not hesitate to contact the Instagram Support Centre.

They aid you in curbing the issue in the best way, answering questions like “Why are my Instagram direct messages not sending?” or “Why am I getting ‘something went wrong error’ after sending the Instagram direct message?”.

Visiting their site to seek for help from them will be the best and the farthest you can go to curb the issue.  You can do this by contacting them on the app, using the steps below:

1. Go to your Instagram profile and tap on the three horizontal lines at the top right of your profile.
2. Scroll through the options and select Settings.

3. Scroll through the settings options and tap on Help.

4. Scroll through the Help options and Report a problem.

5. After choosing Report a problem, type your problem of either Instagram direct messages not showing, Instagram direct messages not loading, Instagram direct messages won’t load or Instagram direct messages not working.

Conclusion (Instagram Direct Messages not Sending, Working or Showing up)

By following the troubleshooting steps outlined in this guide, you should be able to resolve the issue with your Instagram Direct Messages.

Remember to check your internet connection, app version, and device settings to ensure optimal performance.

If the problem persists, consider clearing your app cache and data, or reaching out to Instagram’s support team for further assistance.

If your Instagram Direct Message notifications are not working, you can take a look at this article to learn more.