Trying to log into TikTok but keep getting error messages or find yourself locked out of your account? Don’t worry, you’re not alone.
Many TikTok users have experienced login issues at some point. The good news is there are several troubleshooting steps you can try to resolve these problems and regain access to your account.
In this detailed guide, we’ll explore the top reasons why you may be unable to log into TikTok and provide actionable solutions to help you get back into your account.
Types of TikTok Login Problems
TikTok login issues take different shapes and forms and you likely have encountered one of these:
- “Incorrect account or password.”
This occurs when you enter the wrong username, email address, or password.
![Can't Log in To TikTok Account? [Fixed] 2 TikTok Incorrect account or password](https://techfixated.com/wp-content/uploads/2023/11/TikTok-Incorrect-account-or-password.png)
2. “Time out. Please try again later.”
![Can't Log in To TikTok Account? [Fixed] 3 TikTok Time out. Please try again later](https://techfixated.com/wp-content/uploads/2023/11/TikTok-Time-out.-Please-try-again-later.png)
3. “Too many attempts. Try again later.”
![Can't Log in To TikTok Account? [Fixed] 4 TikTok Too many attempts. Try again later](https://techfixated.com/wp-content/uploads/2023/11/Too-many-attempts-Try-again-later-TikTok-Error-Message.jpg)
4. TikTok login page gets stuck on loading.
![Can't Log in To TikTok Account? [Fixed] 5 TikTok login page gets stuck on loading](https://techfixated.com/wp-content/uploads/2023/11/TikTok-login-page-gets-stuck-on-loading.png)
Why You’re Unable Log In To TikTok
Before jumping into the troubleshooting, it’s helpful to understand why you might be facing login problems in the first place. Here are some of the most common culprits:
Incorrect Login Credentials
Perhaps the simplest explanation is that your username, email address or password contains errors.
If you’re consistently entering the correct information but still facing issues, consider exploring additional troubleshooting steps, such as checking your device settings, ensuring your app is updated, and even optimizing your device’s performance by implementing techniques like how to block ads on Android. This comprehensive approach might uncover underlying issues affecting your TikTok login experience.
For example, you may have accidentally typed the wrong password or inserted typos into your username when trying to log in. Carefully double check all login fields to ensure accuracy.
Internet Connectivity Issues
Unstable internet connections can wreak havoc during the login process. Check that your WiFi or mobile data signal is strong before attempting to access TikTok.
If possible, move closer to your router or switch to a different network.
Temporary Server Issues
Sometimes the issue is on TikTok’s end if their servers happen to be down for maintenance or experiencing outages. Try again later to see if the problem persists. Usually these problems are resolved within hours.
Outdated TikTok App
An outdated app version can introduce compatibility issues and bugs that interfere with logging in properly. Make sure you’ve downloaded the latest TikTok app update.
App Cache Corruption
Over time, corrupted app caches can affect functionality. Try clearing the TikTok cache and app data which often fixes random errors including login failures.
Account Suspension or Ban
If your account was suspended due to violations of TikTok’s community guidelines, you’ll be unable to access your profile until the suspension has been lifted. You’ll need to appeal or contact TikTok Support.
Two-Factor Authentication Issues
When two-factor authentication (2FA) is enabled, you need to enter verification codes from your email or phone alongside your password. Not having access to these verification codes can prevent successful logins.
Third-Party Login Issues
If you typically login via Facebook, Twitter or other third-party services, issues with those accounts could also block you from accessing TikTok even with the correct TikTok credentials.
VPN or Proxy Interference
VPNs and proxies add extra security but can sometimes introduce connectivity problems that disrupt the login process. As a test, temporarily disable your VPN or proxy to see if it fixes the issue.
Now let’s explore how to troubleshoot and resolve these problems.
How to Fix TikTok Login Problems
Follow these detailed troubleshooting steps to get to the bottom of your TikTok login difficulties:
Double Check Login Credentials
First, open the TikTok app and carefully examine your login credentials in the email/username and password fields.
Look for any inaccuracies like typos, extra spaces, missing characters, or auto-corrected words that have been inserted incorrectly. If you notice anything suspicious, delete and manually retype your credentials.
Also verify that:
- You’re using the correct email address associated with your TikTok account. Logins are tied to email addresses.
- Your caps lock key is not accidentally enabled which can make correct passwords appear wrong
- Autofill hasn’t inserted an old or incorrect password for you automatically
Additionally, take a moment to ensure you’re attempting to login using the correct access method. For example, if you created your account using Twitter authentication, you need to log in with your Twitter account instead of an email address.
If necessary, use the “Forgot Password” option to reset your password or recover your account details.
Check Internet Connectivity
Spotty internet connections are a common obstacle when trying to log into mobile apps like TikTok. Verify that you have a stable, high-speed internet connection on your device before proceeding.
Here are some ways to test and improve connectivity:
- Disable and re-enable WiFi
- Toggle Airplane mode on and off
- Reboot your router if you’re on a home network
- Try a different internet source like mobile data or public WiFi
- Move closer to your WiFi router if the signal is weak
- Run an internet speed test to confirm bandwidth
![Can't Log in To TikTok Account? [Fixed] 6 can't log in to Tiktok - check your internet connection](https://techfixated.com/wp-content/uploads/2023/11/fast.com-speed-test.png)
Trying to log in while checking for performance improvements. Strong internet access is vital for TikTok to function properly during login and general use within the app.
Log in to TikTok with Google or Social Media
TikTok offers the convenience of logging in using your existing social media accounts, such as Facebook or Twitter. This method eliminates the need to remember additional passwords and provides a quick alternative to traditional email login.
TikTok also supports logging in using your Google account, offering a seamless login experience for users who have integrated their Google accounts with various online services.
If you are still having trouble logging in, you can try using your social media or Google account to log in.
![Can't Log in To TikTok Account? [Fixed] 7 can't log in to Tiktok - log in with Google or social media](https://techfixated.com/wp-content/uploads/2023/11/Log-in-to-TikTok-with-Google-or-Social-Media.png)
This can be a quick and easy way to get back into your account if you have forgotten your password or if you are having trouble with your email login.
To log in with your social media account, simply click on the “Continue with Facebook” or “Continue with Twitter” button on the TikTok login screen.
You will then be prompted to enter your social media login credentials. To log in with your Google account, simply click on the “Continue with Google” button on the TikTok login screen.
You will then be prompted to enter your Google account email address and password.
Clear Cache and App Data
Corrupted app caches can sometimes disrupt normal functioning. On Android devices, follow these steps to clear the cache and app data:
To clear TikTok cache on Android:
- Go to Settings > Apps
- Select TikTok.
![Can't Log in To TikTok Account? [Fixed] 8 can't log in to Tiktok - clear cache](https://techfixated.com/wp-content/uploads/2023/10/App-List-TikTok.png)
- Tap Storage and cache.
- Click “Clear Cache.”
![Can't Log in To TikTok Account? [Fixed] 9 can't log in to Tiktok - clear cache](https://techfixated.com/wp-content/uploads/2023/10/TikTok-Storage-and-cache.png)
![Can't Log in To TikTok Account? [Fixed] 10 can't log in to Tiktok - clear cache](https://techfixated.com/wp-content/uploads/2023/10/TikTok-clear-cache.png)
For iPhones and iPads, use this process instead:
- Go to Settings > General > iPhone Storage
- Find and select the TikTok app
- Tap “Offload App” – this clears cached files and removes user data
- Reinstall TikTok from the App Store
Clearing this old data forces TikTok to rebuild necessary files which often eliminates quirky errors preventing successful logins.
Update TikTok to Fix the Login Error
Make sure you’re running the latest version of TikTok on your device. Bug fixes, security patches, and improvements included with app updates can fix login problems and other issues.
- Open the App Store.
- Tap on your profile picture in the top right corner.
- Scroll down to see a list of all your installed apps.
- Find TikTok and tap on it.
- If an update is available, you’ll see an Update button next to the app’s name. Tap Update.
- The app will download and install the update automatically. You may need to enter your App Store password if prompted.
- Once the update is complete, you’ll see an Open button instead of Update.
![Can't Log in To TikTok Account? [Fixed] 11 can't log into TikTok - update TikTok iOS](https://techfixated.com/wp-content/uploads/2023/12/Update-TikTok-iPhone-iOS.png)
On Android:
- Open the Google Play Store.
- Tap on the menu button in the top left corner (three horizontal lines).
- Select My apps & games.
- Find TikTok in the list of apps.
- If an update is available, you’ll see an Update button next to the app’s name. Tap Update.
- The app will download and install the update automatically. You may need to enter your Google Play Store password if prompted.
- Once the update is complete, you’ll see an Open button instead of Update.
![Can't Log in To TikTok Account? [Fixed] 12 can't log into TikTok - update TikTok Android](https://techfixated.com/wp-content/uploads/2024/01/Update-TikTok-Android.png)
Install any available updates and then attempt logging in again. Up-to-date apps generally offer better compatibility, speed, and reliability.
Retry Login After Some Time
If TikTok’s servers happen to be overloaded or restarting, it can temporarily prevent logins until systems are restored. Try again in a little while to see if the issues self-resolves as network operations return to normal.
Most downtimes are brief, lasting for under an hour in most cases. Persistent problems point to other troubleshooting avenues instead.
Log in To TikTok With QR Code
If you are trying to log in to your TikTok account on another device, you can use the “Log in with QR code” feature of TikTok, which works effectively.
Follow these simple steps to Log into TikTok with QR code:
- Open TikTok on the new device you want to use to log into your account.
- Click on “Use QR Code.” You’ll be taken to the “Log in with QR code” page.
![Can't Log in To TikTok Account? [Fixed] 13 can't log in to Tiktok - log in with QR Code](https://techfixated.com/wp-content/uploads/2023/11/Log-in-to-TikTok-with-QR-code-4.png)
- Open the TikTok app with the device on which you’re already logged into your TikTok account.
- Go to your profile and tap on the hamburger icon (☰) in the upper right corner.
- Tap on “My QR code” and tap on the scanner icon at the top right corner to open the camera.
![Can't Log in To TikTok Account? [Fixed] 14 can't log in to Tiktok - log in with QR Code](https://techfixated.com/wp-content/uploads/2023/11/TikTok-my-QR-code.png)
![Can't Log in To TikTok Account? [Fixed] 15 cannot log in to Tiktok - log in with QR Code](https://techfixated.com/wp-content/uploads/2023/11/TikTok-scan-QR-code.png)
- From here, scan the code on the TikTok website.
![Can't Log in To TikTok Account? [Fixed] 16 can't log in to Tiktok - log in with QR Code](https://techfixated.com/wp-content/uploads/2023/11/Log-in-to-TikTok-with-QR-code-3.png)
- You should see “QR code scanned” on the new device.
![Can't Log in To TikTok Account? [Fixed] 17 can't log in to Tiktok - log in with QR Code](https://techfixated.com/wp-content/uploads/2023/11/Log-in-to-TikTok-with-QR-code-2.png)
- Tap on “Confirm” on the device you’re already logged into. TikTok will log you into your account on the new device.
![Can't Log in To TikTok Account? [Fixed] 18 can't log in to Tiktok account - log in with QR Code](https://techfixated.com/wp-content/uploads/2023/11/Log-in-to-TikTok-with-QR-code-1.png)
- If the QR code expires, try again.
Logging in to TikTok using the QR code can help resolve any error you’re facing trying to log into your TikTok account.
Leverage Account Recovery Options
If you’ve completely forgotten login credentials or have lost access to associated email addresses or phone numbers, you can leverage TikTok’s account recovery process.
On the login screen, click “Forgot password?” to trigger the recovery workflow:
- Verify via Email – Have a password reset link sent to your confirmed email address used for your TikTok account. Follow instructions in the email to create a new password.
- Verify via SMS – Enter the phone number linked to your account to have a verification code texted to you. Input this code to regain access.
- Verify via Restore– Answer some personal questions to confirm your identity and restore access if you’ve lost your email, phone number and password.
Check Third-Party Login Services
If your TikTok login relies on a third-party provider like Facebook, Apple, or Google, troubleshoot access to that base service first.
For example, ensure that:
- You can log into your Facebook account successfully in order to connect to TikTok
- Your Apple ID has the correct password and two-factor authentication enabled
- Your Google account isn’t locked or restricted in any way
Issues on the backend service can create knock-on effects making it impossible to use those credentials to access TikTok as well.
Disable VPN and Proxy Settings
While VPNs and proxies provide extra security for web browsing, they can occasionally interfere with mobile app traffic – including hurdles for logging into TikTok.
As a test, temporarily disable any VPN apps or proxy servers connected to your device like ExpressVPN, NordVPN, or private/business networks. Then retry logging into your TikTok account.
If disabling VPN and proxy settings allows you to login normally, contact your VPN provider or network admin for help allowing TikTok traffic or keeping these services permanently disabled.
Contact TikTok Support
If you’ve tried all troubleshooting suggestions without success, reach out directly to TikTok Support for additional help regaining access to your account.
To reach out to TikTok through the app:
- Navigate to your profile and tap on the hamburger icon (☰) in the upper right corner.
- Tap “Settings and privacy.”
![Can't Log in To TikTok Account? [Fixed] 19 can't log in to Tiktok account - report to TikTok](https://techfixated.com/wp-content/uploads/2023/10/TikTok-settings-and-privacy.png)
- Proceed to tap on “Report a problem.”
![Can't Log in To TikTok Account? [Fixed] 20 can't log in to Tiktok account - report to TikTok](https://techfixated.com/wp-content/uploads/2023/10/TikTok-report-a-problem.png)
- Tap on “Account and profile” under the “Topics” and choose “Login.”
![Can't Log in To TikTok Account? [Fixed] 21 can't log in to Tiktok account - report to TikTok](https://techfixated.com/wp-content/uploads/2023/11/TikTok-account-and-profile.png)
![Can't Log in To TikTok Account? [Fixed] 22 can't log in to Tiktok account - report to TikTok](https://techfixated.com/wp-content/uploads/2023/11/Tiktok-report-a-problem-login.png)
- Choose a category that applies and submit a message to the TikTok support team about what exactly is going on.
In your request, provide as many helpful details as possible like your username, email address, device specifics, and any error messaging encountered.
TikTok can further diagnose problems on their end or facilitate specialized account recovery solutions for difficult cases.
Prevent Future Login Problems
Once you regain access to your TikTok account, take a few quick steps to avoid more login headaches going forward:
- Enable Two-Factor Authentication (2FA): Adding an extra verification layer with 2FA prevents unauthorized access by cybercriminals.
- Use a Password Manager: Let tools like LastPass or 1Password generate and remember complex passwords for enhanced safety.
- Review Linked Accounts: Check settings for any unknown third-party account connections granting access.
- Clean Up Login Devices: Log out everywhere to remove access rights from old phones or borrowed devices.
We hope these detailed troubleshooting tips help you get back into your beloved TikTok account. Let us know in the comments if have any other issues or questions!